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Key Features: Data Synchronization: An iPad/Android app, works offline (without an internet connection), the data can be synchronized with the server on daily basis.
Custom Branding: The theme for the feedback form could be chosen. A custom header image with logo could be uploaded.
Customized Questionnaire: Design customer feedback questions as per your choice.
Increase Direct Revenues: Guests receive pre-designed offers on providing the feedback.
Management Alert System: Tagging system allows management to supply certain tags on guest comments, which can generate an Email/ SMS alert for the management. (e.g. Guests using words like ‘BAD’ ‘Very BAD’ ‘Dislike’ ‘Not a good service’ etc, in their comments, will automatically trigger an Email /SMS alert to the management.)
Analytics and Reports: Live analytics and reports on guest satisfaction ratio and trends.
Live CRM: Option for management to Email individual guests directly from the system.
Guest Feeds: View guests comments on Website or Mobile Site.
Live Ratings: Display feedback ratings on Website or Mobile Site.
Social media Interaction: Share feedback on Social Media sites like Facebook and Twitter. |